Terms of service
OVERVIEW
Welcome to SMARTIZZ. The terms “we”, “us”, and “our” refer to SMARTIZZ OÜ. SMARTIZZ OÜ operates this website and online store, including all related information, content, features, tools, products, and services in order to provide you with a curated shopping experience (the “Services”).
SMARTIZZ OÜ is a company registered in Estonia and operates in accordance with European Union legislation.
SMARTIZZ OÜ
Ringi tn 54a/7
74112 Maardu, Estonia
Registry code: 17402990
VAT: EE102941119
Email: support@smartizz.com
Our store is powered by Shopify, which enables us to provide e-commerce services to our customers.
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy.
If you do not agree with these Terms, you should not use our Services.
SECTION 1 — ELIGIBILITY AND ACCOUNT
By using this website, you confirm that you are at least 18 years old or have the consent of a legal guardian.
To use certain Services, you may be required to provide personal information such as:
• name
• email address
• billing information
• shipping address
• payment information
You agree that all information provided is accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
Accounts may not be transferred or sold to third parties.
SECTION 2 — PRODUCTS AND SERVICES
We strive to display product descriptions, specifications, and images as accurately as possible.
However:
• product colors may vary depending on your device
• packaging and product appearance may differ slightly from images
SMARTIZZ OÜ reserves the right to:
• modify product descriptions
• discontinue products
• limit quantities per order
• refuse orders where necessary
All product information is subject to change without notice.
SECTION 3 — ORDERS AND ACCEPTANCE
When placing an order through our website, you submit an offer to purchase products. Orders are considered accepted only after we confirm the order by email.
SMARTIZZ OÜ reserves the right to:
• refuse or cancel orders
• limit order quantities
• cancel orders suspected of fraud or misuse
If an order is cancelled after payment has been made, the payment will be refunded.
SECTION 4 — PRICES AND TAXES
All prices displayed in our store include VAT where applicable. Prices do not include shipping costs unless explicitly stated.
Additional costs may include:
• shipping fees
• customs duties
• import taxes (for deliveries outside the EU)
Prices may change without notice. The price charged will be the price shown at the time the order is placed.
SECTION 5 — PAYMENT
Payments may be processed through third-party payment providers including Shopify Payments or other payment gateways.
By submitting payment information you confirm that:
• you are authorized to use the payment method
• payment information is correct
• funds are available
SMARTIZZ OÜ does not store full credit card information.
SECTION 6 — SHIPPING AND DELIVERY
We deliver to various countries depending on shipping availability. Estimated delivery times are provided for guidance only.
Under EU consumer law, the risk of loss or damage to goods passes to the customer only when the goods are delivered to the customer.
SMARTIZZ OÜ is not responsible for delays caused by:
• shipping carriers
• customs procedures
• force majeure events
SECTION 7 — RIGHT OF WITHDRAWAL (EU CONSUMERS)
If you are a consumer residing in the European Union, you have the right to withdraw from your purchase within 14 days without providing any reason.
The withdrawal period expires 14 days after the day you receive the goods.
To exercise the right of withdrawal, you must inform us by email at: support@smartizz.com
Returned products must:
• be unused
• be in original packaging
• include all accessories
The customer is responsible for return shipping costs unless the product is defective.
Refunds will be issued within 14 days after receiving the returned goods.
Certain products may be excluded from withdrawal rights, including:
• personalized items
• sealed goods opened after delivery where hygiene protection applies
SECTION 8 — WARRANTY AND LEGAL GUARANTEE
All products sold by SMARTIZZ OÜ are covered by the legal guarantee of conformity in accordance with EU consumer protection law.
Consumers have the right to request:
• repair
• replacement
• price reduction
• refund
if the product is defective or not as described.
The legal warranty period is 2 years from the date of delivery.
SECTION 9 — INTELLECTUAL PROPERTY
All content on this website, including but not limited to:
• text
• logos
• graphics
• images
• product descriptions
• website design
is the property of SMARTIZZ OÜ or its licensors and is protected by intellectual property laws.
You may not reproduce, distribute, or modify any content without prior written permission.
SECTION 10 — THIRD-PARTY SERVICES
Our Services may include links to third-party websites or services.
SMARTIZZ OÜ is not responsible for:
• the content
• accuracy
• practices
of third-party websites.
Your use of third-party services is at your own risk.
SECTION 11 — PRIVACY
All personal data collected through the website is processed in accordance with the General Data Protection Regulation (GDPR).
Please review our Privacy Policy for details on how your information is collected, used, and protected.
Because our store is hosted by Shopify, certain information may also be processed by Shopify and its partners.
SECTION 12 — PROHIBITED USE
You may not use the website:
• for unlawful purposes
• to violate intellectual property rights
• to distribute malware or harmful code
• to collect personal data of other users
• to send spam or fraudulent messages
Violation of these rules may result in account termination.
SECTION 13 — LIMITATION OF LIABILITY
To the maximum extent permitted by law, SMARTIZZ OÜ shall not be liable for indirect or consequential damages including:
• loss of profits
• loss of data
• business interruption
Nothing in these Terms excludes liability that cannot be excluded under applicable law.
SECTION 14 — TERMINATION
We reserve the right to terminate access to the Services if a user violates these Terms.
Termination does not affect any rights or obligations arising prior to termination.
SECTION 15 — GOVERNING LAW
These Terms of Service are governed by the laws of Estonia and the European Union.
Consumers may also rely on mandatory consumer protection laws in their country of residence.
SECTION 16 — CHANGES TO TERMS
SMARTIZZ OÜ may update these Terms at any time.
The most current version will always be available on this page.
Continued use of the Services constitutes acceptance of the updated Terms.
SECTION 17 — CONTACT INFORMATION
For questions regarding these Terms, please contact us:
SMARTIZZ OÜ
Registry code: 17402990
VAT number: EE102941119
Ringi tn 54a/7
74112 Maardu, Estonia
Email: support@smartizz.com