FAQ
Frequently Asked Questions
Shipping & Delivery
Q: Which countries do you ship to?
A: We ship to customers across the European Union, selected European countries, Canada, the United States, and other available destinations. Shipping options and costs are calculated automatically at checkout based on your location.
Q: How long does delivery take?
A: Delivery times depend on your location, product availability, and selected shipping method. Estimated delivery times are:
• Estonia: approximately 1–3 business days
• European Union countries: approximately 2–7 business days
• Extended Europe: approximately 3–10 business days
• Canada: approximately 5–15 business days
• United States: approximately 5–15 business days
Delivery times are estimates and may vary during holidays, peak seasons, customs procedures, or carrier delays.
Q: How much does shipping cost?
A: Shipping costs are calculated automatically during checkout based on your delivery address, selected shipping method, and order details.
Q: Do you offer express shipping?
A: Yes, express delivery options may be available via DHL or other courier services depending on your location. Please contact us at support@smartizz.com before placing your order to check available options.
Products & Warranty
Q: Are your products original?
A: Yes. SMARTIZZ provides genuine products sourced from trusted suppliers and authorised distribution channels. All products are supplied with applicable manufacturer warranty coverage.
Q: What warranty do products have?
A: Products are covered by manufacturer warranty terms and applicable European Union consumer protection laws. Consumers in the EU are also protected by a legal guarantee of conformity where applicable.
Q: Do you provide technical support?
A: Yes. Our support team can assist with product questions, basic setup guidance, warranty requests, and order-related enquiries.
Orders & Returns
Q: Can I modify or cancel my order?
A: Please contact us as soon as possible if you need to modify or cancel your order. We will do our best to assist before the order has been shipped. Once an order has been shipped, changes may no longer be possible.
Q: What is your return policy?
A: Consumers in the European Union have the right to withdraw from a purchase within 14 days after receiving the goods. Returned products must meet the conditions described in our Return & Refund Policy.
Q: How do I track my order?
A: Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Payment & Security
Q: What payment methods do you accept?
A: We accept secure payment methods available during checkout, including card payments, bank payments, and other authorised payment providers.
Q: Can I pay by bank transfer?
A: Yes, bank transfer payment options may be available. Please follow the payment instructions provided during checkout or on your invoice.
Q: Is my payment information secure?
A: Yes. Payments are processed through secure payment providers. SMARTIZZ OÜ does not store complete payment card information.
Company & Support
Q: Where is SMARTIZZ based?
A: SMARTIZZ OÜ is registered in Estonia and serves customers across Europe and international markets.
Q: How can I contact customer support?
A: For questions about orders, products, shipping, returns, or warranty, please contact our support team:
support@smartizz.com