FAQ
Frequently Asked Questions
Shipping & Delivery
Q: Which countries do you ship to?
A: We ship across the European Union and select regions. Shipping options and costs are calculated at checkout based on your location.
Q: How long does delivery take?
A: Standard delivery typically takes 3-7 business days within the EU. Express shipping options are available at checkout.
Q: How much does shipping cost?
A: Shipping costs are calculated at checkout based on your location and selected delivery method.
Products & Warranty
Q: Are your products original?
A: Yes, we are an authorized dealer of all brands we carry. All products come with manufacturer's warranty.
Q: What warranty do products have?
A: All products include the manufacturer's warranty, typically 1-2 years depending on the brand and product type.
Q: Do you provide technical support?
A: Yes, our support team is available to help with setup, troubleshooting, and product questions.
Orders & Returns
Q: Can I modify or cancel my order?
A: Please contact us immediately if you need to modify or cancel your order. Once shipped, modifications are not possible.
Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused products in original packaging. See our return policy for full details.
Q: How do I track my order?
A: You'll receive a tracking number via email once your order ships. You can track your package using this number.
Payment & Security
Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods available at checkout.
Q: Is my payment information secure?
A: Yes, all transactions are encrypted and processed through secure payment gateways. We never store your payment details.