Privacy policy
Last updated: August 14, 2026
Privacy Policy
SMARTIZZ OÜ ("SMARTIZZ", "we", "us", or "our") operates this website and online store, including all related information, content, features, tools, products, and services (the "Services").
This Privacy Policy explains how we collect, use, process, store, and disclose your personal information when you visit our website, create an account, place an order, contact us, or use any of our Services.
SMARTIZZ OÜ is a company registered in Estonia and acts as the data controller of your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Estonian data protection laws.
SMARTIZZ OÜ
Ringi tn 54a/7
74112 Maardu, Estonia
Registry code: 17402990
VAT number: EE102941119
General enquiries and data protection requests:
info@smartizz.com
Customer support regarding orders, returns and warranty:
support@smartizz.com
Our online store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and provide Services to our customers.
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and agree to the processing of your personal information as described below.
Personal Information We Collect
When we use the term "personal information", we mean information that identifies you or can reasonably be associated with you.
Depending on how you interact with our Services, we may collect the following categories of personal information:
Contact information:
Name, email address, phone number, billing address, shipping address, and other contact details required to process your order or communicate with you.
Account information:
Username, password, account preferences, and settings if you create an account on our website.
Order and transaction information:
Products purchased, order history, returns, exchanges, invoices, payment status, and communication related to your purchases.
Payment information:
Payment details, payment confirmations, and transaction information. Full payment card details are not stored by SMARTIZZ OÜ and are processed securely by authorised payment service providers.
Technical information:
IP address, browser type, device information, operating system, and information about how you interact with our website.
Communication information:
Messages, emails, and other communications you send to our customer support team.
Sources of Personal Information
We may collect personal information from the following sources:
• Directly from you when you create an account, place an order, complete checkout, subscribe to communications, or contact us.
• Automatically through our website using cookies, analytics tools, and similar technologies.
• From service providers that support our business operations, including payment providers, delivery companies, hosting providers, and technology partners.
• From third parties where permitted by applicable law.
How We Use Your Personal Information
We process personal information only for legitimate business purposes and according to applicable GDPR legal bases, including contract performance, legal obligations, legitimate interests, and consent where required.
Providing our Services:
We use your information to process orders, deliver products, issue invoices, manage accounts, provide customer support, handle returns and warranty requests, and improve your shopping experience.
Payments and transactions:
We process information necessary to complete payments through authorised payment providers, including Shopify Payments, Maksekeskus / MakeCommerce, banks, and other payment service providers available during checkout.
Customer communication:
We use your information to respond to questions, provide order updates, and communicate regarding products, services, and support requests.
Legal obligations:
We may process personal information to comply with accounting, tax, legal, regulatory, and official requirements.
Marketing:
Where required by law, we use personal information for marketing communications only with your consent. You may withdraw your consent at any time.
Cookies and Tracking Technologies
We use cookies and similar technologies to ensure website functionality, remember preferences, analyse website usage, and improve our Services.
Essential cookies are required for the operation of our website. Analytics and marketing cookies are used only where required after obtaining your consent through available cookie management tools.
You can control or delete cookies through your browser settings. Disabling cookies may affect certain website functions.
How We Disclose Personal Information
We may disclose personal information only when necessary for providing our Services, operating our business, complying with legal obligations, or protecting our rights.
We may share personal information with the following categories of recipients:
Service providers:
Companies that provide services necessary for our business operations, including:
• Shopify and Shopify partners
• payment processors and payment providers
• banks and financial institutions
• delivery and logistics providers
• hosting and technology providers
• analytics and marketing service providers
Payment providers:
Payment information required to complete transactions may be processed by authorised payment providers, including Shopify Payments, Maksekeskus / MakeCommerce, banks, and other payment partners selected during checkout.
Legal requirements:
We may disclose information where required by law, court order, government request, tax authorities, or other authorised institutions.
Business transactions:
Personal information may be transferred in connection with a merger, acquisition, restructuring, or sale of all or part of our business.
Relationship with Shopify
Our Services are hosted on Shopify, which provides the technology platform that enables us to operate our online store.
Shopify may collect and process certain personal information in order to provide, maintain, and improve its services, including checkout, payment processing, security, and analytics functions.
Information collected through our website may be transferred to Shopify and its partners, including service providers located outside your country of residence where permitted by applicable law.
More information about Shopify’s privacy practices is available here:
https://www.shopify.com/legal/privacy
Third-Party Websites and Services
Our website may contain links to third-party websites, applications, or services.
SMARTIZZ OÜ is not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policies of third-party services before providing personal information.
Children's Privacy
Our Services are not intended for children under the age of 16.
SMARTIZZ OÜ does not knowingly collect personal information from children without appropriate parental or legal guardian consent.
If we become aware that personal information has been collected from a child without valid consent, we will take reasonable steps to delete such information.
Security and Retention of Personal Information
SMARTIZZ OÜ applies appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
Personal information is retained only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide Services, maintain business records, comply with accounting and legal obligations, and resolve disputes.
Your Rights Under GDPR
If you are located in the European Economic Area (EEA), you have the following rights regarding your personal information:
• Right to access your personal information.
• Right to correct inaccurate or incomplete information.
• Right to request deletion of your personal information where applicable.
• Right to restrict processing of your personal information.
• Right to data portability.
• Right to object to certain processing activities.
• Right to withdraw consent where processing is based on consent.
To exercise your rights, please contact us using the contact details provided below.
We may request verification of your identity before processing certain requests in order to protect your personal information.
Complaints
If you believe that your personal information has been processed unlawfully or your rights have not been respected, you may contact SMARTIZZ OÜ first so that we can review and resolve your concern.
You also have the right to submit a complaint to the relevant data protection authority.
In Estonia, the supervisory authority is:
Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)
Website:
https://www.aki.ee
International Data Transfers
Some service providers used by SMARTIZZ OÜ, including Shopify and technology partners, may process personal information outside the European Economic Area.
Where personal information is transferred outside the EEA, we ensure that appropriate safeguards are applied, including Standard Contractual Clauses approved by the European Commission or other legally recognised transfer mechanisms.
Changes to This Privacy Policy
SMARTIZZ OÜ may update this Privacy Policy from time to time to reflect changes in our business practices, Services, technologies, or legal requirements.
The updated version will always be published on this page with a revised "Last updated" date.
We encourage customers to review this Privacy Policy periodically.
Contact
If you have questions regarding this Privacy Policy, wish to exercise your GDPR rights, or need information about how your personal information is processed, please contact us:
SMARTIZZ OÜ
Ringi tn 54a/7
74112 Maardu
Estonia
Registry code: 17402990
VAT number: EE102941119
Data protection and general enquiries:
info@smartizz.com
Customer support regarding orders, returns and warranty:
support@smartizz.com