Shipping policy
Shipping Policy
SMARTIZZ OÜ delivers products to customers in accordance with applicable European Union consumer protection requirements. We work with reliable logistics partners to provide safe and timely delivery of orders.
Order Processing
Orders are normally processed within 1–5 business days, excluding weekends and public holidays.
Processing time may vary depending on product availability, payment confirmation, manufacturer availability, or periods of increased demand such as promotions and holidays.
Once your order has been shipped, you will receive a confirmation email with tracking information where available.
Shipping Destinations
We ship orders to countries available during checkout, including countries within the European Union and selected international destinations.
If your country is not available during checkout, please contact us at:
support@smartizz.com
Shipping Rates and Delivery Times
Shipping costs and estimated delivery times are calculated and displayed during checkout based on:
• destination country
• selected shipping method
• package size and weight
Orders are shipped from Estonia using trusted logistics partners, including Omniva and DPD.
Estimated delivery times:
• Estonia: 1–3 business days
• European Union countries: approximately 2–7 business days
• Extended Europe: approximately 3–10 business days
• Canada and United States: approximately 5–15 business days
Delivery times are estimates only and may vary depending on product availability, destination, customs procedures, and the selected carrier.
Express Shipping
Express delivery options may be available through DHL or other courier services depending on the destination.
To request express delivery options, please contact us before placing your order:
support@smartizz.com
Tracking Information
Once your order has been shipped, tracking information will be sent to the email address provided during checkout.
Please allow up to 24 hours for tracking information to become active after shipment confirmation.
Shipping Delays
Although SMARTIZZ OÜ works to ensure reliable delivery, delays may occasionally occur due to circumstances outside our reasonable control, including:
• carrier delays
• customs procedures
• weather conditions
• technical or logistical issues
• incorrect delivery information provided by the customer
Delivery times are estimated and cannot be guaranteed.
Incorrect Delivery Information
Customers are responsible for providing accurate delivery information during checkout.
SMARTIZZ OÜ is not responsible for delays, failed deliveries, or additional costs caused by incorrect or incomplete shipping details provided by the customer.
Damaged or Lost Shipments
If your order arrives damaged or appears to be lost during transportation, please contact us as soon as possible at:
support@smartizz.com
Please include your order number and details of the issue. We will cooperate with the shipping carrier to investigate and resolve the matter.
Delivery Responsibility
According to applicable European Union consumer protection rules, the risk of loss or damage to goods transfers to the customer when the goods are delivered to the customer or to a third party designated by the customer.
Contact
For shipping questions, please contact us:
SMARTIZZ OÜ
Ringi tn 54a/7
74112 Maardu, Estonia
Registry code: 17402990
VAT number: EE102941119
Customer support:
support@smartizz.com
General enquiries:
info@smartizz.com