Refund policy
Return, Refund & Withdrawal Policy
SMARTIZZ OÜ offers a 14-day return and withdrawal policy for consumers in accordance with applicable European Union consumer protection laws.
You have 14 days from the date you receive your item to request a return or exercise your right of withdrawal.
To be eligible for a return, the item must be returned in the same condition in which you received it, including the original packaging, manuals, accessories, and proof of purchase.
To start a return, please contact us at support@smartizz.com.
After your request is reviewed, we will provide instructions regarding the return procedure.
Returns should be sent to:
SMARTIZZ OÜ
Ringi tn 54a/7
74112 Maardu
Estonia
Damaged or Incorrect Products
Please inspect your order after delivery. If you receive a defective, damaged, or incorrect product, please contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.
Exceptions and Non-Returnable Products
Certain products may be excluded from return where permitted by applicable EU legislation, including:
• personalised products
• sealed products opened after delivery where return is not possible for health or hygiene reasons
• products that have been modified, damaged, or used improperly
Products that have been used beyond what is necessary to establish their nature, characteristics, and functionality may be subject to a reduction in refund value.
Exchanges
If you would like to receive a different product, the fastest solution is to return the original item and place a new order after the return has been processed.
Exchange requests are accepted within 14 days of receiving your order and must meet the same conditions as returns.
European Union 14-Day Withdrawal Right
If you are a consumer located in the European Union, you have the legal right to withdraw from your purchase within 14 days without providing any reason.
The withdrawal period expires 14 days after the day you receive the goods.
To exercise your right of withdrawal, you must inform us by email at: support@smartizz.com before the withdrawal period expires.
Return Shipping
Customers are responsible for return shipping costs unless the product is defective, damaged, or an incorrect item was supplied by SMARTIZZ OÜ.
Refunds
Once we receive and inspect the returned product, we will notify you about the approval of your refund.
If approved, the refund will be issued using the original payment method.
Refunds will be processed within 14 days after receiving the returned goods or receiving evidence that the goods have been returned, whichever occurs first.
If you have any questions regarding refunds, please contact: support@smartizz.com